Tech Hero Website Customer Service Survey

Tech Hero Website Customer Service Survey Tech Hero Website Customer Service Survey

Tech Hero values its customers and would like to know about your service experiences.

Using our Online Service Survey to rate the quality & professionalism of the services you.ve received will help ensure that our Technician.s deliver only the HIGHEST level of service.

Your survey information will go directly to our corporate office for review. Please feel free to Praise, Criticize and/or offer suggestions. Completing the Online Service Survey will also entitle you to a FREE coupon for $$$ off your next service.

In what manner were you greeted by your Technician?

	Rudely – Like he/she is a know-it-all
	Like he/she was in a hurry or rushed
	Friendly
	Very Professionally

How would you rate the Technician’s Technical Knowledge?

	Needs help
	Somewhat knowledgeable
	Knowledgeable
	Should own Microsoft

The services and/or repairs to my computers have..

	Did not fix and created more problems
	Did not fix the problems
	Fixed some of the problems discussed
	Fixed all problems as discussed

I believe the computer services..

	Will need to be fixed by someone else
	Were not fixed well
	Were fixed by an amateur
	Were fixed by a professional

I felt the Technician..

	Was rude and laughed
	Didn’t really hear my comments and concerns
	Was somewhat interested in my comments and concerns
	Was very interested in my comments and concerns

I rate the level of service..

	Poor
	Average
	Good
	Professional

The Technician was..

	Puzzled by the issues
	Inexperienced
	Proficient
	Knowledgeable and helpful

Would you use Tech Hero services again?

	Never
	Maybe
	Yes
	Definitely

Would you recommend Tech Hero to a friend?

	Never
	Maybe
	Yes
	Definitely

Was the Technician on time for the appointment?

	Still waiting…
	Slightly Late
	Rescheduled
	On time

Were recommendations made to prevent future downtime or maintenance?

	Preventative maintenance weren’t discussed
	No the Technician said no additional service is needed
	Yes but I didn’t schedule a follow-up at this time
	Yes and I agreed to a maintenance follow-up

The explanation of the services needed were..

	Like another language from Star-Trek
	Like Greek to me
	A little too technical
	Simple, jargon-free

Were the services and/or repairs performed within estimated budget?

	Over budget
	Required revised estimate
	Slightly over estimate
	Within estimate

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