• Financial Management I: Fundamental Accounting Concepts
• Financial Management II: Understanding Financial Statements
• Financial Management III: Budgeting Essentials
• Hands-on Management and Operations Practice

• Get Started: Business Start-up Guide
• Get Funding: Business Finance Guide
• Get Customers: Effective Marketing Guide
• Get Results: Business Management Guide

• Tech Hero Computer Consultant Handbook

Fundamental Accounting ConceptsLearning Method: (1 day online)
Course Outline: In Fundamental Accounting Concepts, participants become familiar with basic accounting concepts and terms, enabling them to track business transactions that affect assets, liabilities, and owner's equity. They learn how use universal accounting tools-such as the general journal, general ledger, and trial balance-to ensure an organization follows sound accounting practices.
Who Should Attend:
Managers and employees who want to learn more about basic accounting concepts.
Outline:

• Lesson 1: Background Information. Define the term accounting. Identify why sound accounting practices are important to an organization. List the nine steps of the accounting cycle.
• Lesson 2: Basic Concepts and Terms. Differentiate among assets, liabilities, and owner's equity. Write the accounting equation. Properly place debits and credits in 'T' accounts for assets, liabilities, and owner's equity. Write the expanded accounting equation, including revenues and expenses. Differentiate between temporary and permanent accounts. Provide examples of fixed and variable costs.
• Lesson 3: The Books of Accounting. Differentiate between a General Journal and a General Ledger. Follow the three-step process for analyzing a transaction. Post transactions from the General Journal to the General Ledger. Balance the accounts in a General Ledger. Describe the difference between the cash basis and accrual basis of accounting.
• Lesson 4: Balancing Fundamentals and Financial Statements. Prepare a Trial Balance. List the most common errors found in Trial Balances. Identify and fix a transposition error. Differentiate among an Income Statement, Balance Sheet, Cash Flow Statement, and Statement of Stockholders' Equity.

Understanding Financial StatementsCourse: Understanding Financial Statements
Learning Method: (1 day online)
Course Outline: In Understanding Financial Statements, participants develop an in-depth understanding of the purpose and uses of each of four financial statements: the income statement, the balance sheet, the cash flow statement, and the statement of stockholders' equity, and practice preparing and interpreting each of these tools.
Who Should Attend: Managers and employees who want to learn more about financial statements.
Outline:

• Lesson 1: Background Information. List the four financial statements that provide a picture of your organization's financial position. Describe the overall purpose of each of the four financial statements. Explain why it is important to interpret financial statements.
• Lesson 2: The Income Statement. List the four categories of expenses found on an Income Statement. Define several items on an Income Statement, including gross profit on sales and operating profit. Follow the five-step process for preparing an Income Statement. Calculate an organization's net operating margin. Calculate an organization's profit margin on sales. Identify the three areas that should be investigated if gross profit on sales is inadequate.
• Lesson 3: The Balance Sheet. Differentiate between current and fixed assets. Differentiate between current and long-term liabilities. Define capital, preferred, and common stock. Follow the seven-step process for preparing a Balance Sheet. Calculate an organization's working capital and current ratio. Calculate an organization's debt-to-total-assets ratio.
• Lesson 4: Cash Flow Statement and Statement of Stockholders' Equity. Provide examples of operating activities. Provide examples of investing activities. Provide examples of financing activities. Follow the five-step process for preparing a Cash Flow Statement. Prepare a Statement of Stockholders' Equity, following the four appropriate steps.

Budgeting EssentialsCourse: Budgeting Essentials
Learning Method: (1 day online)
Course Outline: In Budgeting Essentials, Managers and employees learn how to create and enforce a budget by analyzing financial statements, setting objectives, and monitoring performance.
Outline:

• Lesson 1: Background Information. List the five benefits that budgeting offers. List the three-step process for creating and enforcing a budget.
• Lesson 2: Analyzing Financial Statements. Apply the four methods used to analyze financial statements. Use ratio analysis to analyze financial statements. Calculate an organization's break-even point, given information from financial statements.
• Lesson 3: Setting Objectives. Follow the four-step process for establishing effective objectives. List the three characteristics of effective objectives. Avoid common problems encountered when budgeting.
• Lesson 4: Monitoring Performance. Define pro forma when used to describe financial statements. Follow the seven-step process for creating a pro forma financial statement. Respond to negative deviations from the budget appropriately.

Management Training Learning Method: Hands-on Management Training (4 days one-on-one)
Who Should Attend: Managers and employees who want to master the daily operations and systems used by Tech Hero.
Outline:

• Lesson 1: Tech Hero systems. Participants experience two days of hands-on training to learn the features and operation of the Point-of-Sale (POS) system and the Financial Reporting System (FRS) used by Tech Hero.
• Lesson 2: Tech Hero Procedures. Two days of drive-along or simulated training to observe the daily tasks and workflow on the job. Participants will learn the standards of care and the procedures for handling service calls.