Tech Support in the MediaTech Support in the Media
We have only begun to scratch the surface of technical support issues. The 60 Minutes article below explores the growing complexity of computer technology and our growing depency on it.
David Pogue, who has authored computer books and writes a weekly technology column for The New York Times sums it up best:
"Part of the problem, when it comes to computers at least, is that there are so many cooks for what you are using. Microsoft made the operating system, some company in Taiwan made the equipment, you're running software from a company in California, and now you're installing the driver for a digital camera from a fourth company. You know, what are the odds that all of these are going to work flawlessly together for all 400 million people who have PCs? Zip,"
Hit the Play button below to watch the 60 Minutes video below to see how the need for Technical Support is only just beginning:
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